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Account Executive, Season Ticket Member Service

FC Cincinnati

Application Deadline Ended
Apply by Ended 1/24/2023

Account Executive, Season Ticket Member Service | FC Cincinnati

Account Executive, Season Ticket Member Service

FC Cincinnati

Apply by Ended 1/24/2023

Posted 2 months ago

No Longer Accepting Applications



Cincinnati, OH, USA

Job Type

 Job Description

FC Cincinnati is searching for an Account Executive, Season Ticket Member Service who will serve as an integral part of the sales and ticketing staff with a primary focus of supporting season ticket sales through season ticket member retention. This position will support all areas of sales and ticketing and will report to the Manager of Season Ticket Service.
Primary Responsibilities:
  • Collaborate with a team of an existing team of Account Executives
  • Primary individual focus of engaging designated FCC season ticket holders with the goal of retention through highest standards of customer service
  • Engagement would include phone calls, personal visits, and one-on-one interactions through the course of the year. Position will be evaluated on designated sales, retention and membership goals on annual basis
  • Assist in the development and execution of stewardship programming, events and rewards for season ticket holders and prospects
  • Make recommendations for policies and procedures to improve processes for FCC ticket operations
  • Assist in the day-to-day sales of group tickets, mini plans, new season tickets, and individual tickets
  • Work closely with Marketing and Communications in all aspects of ticket sales initiatives, sales plans, priority seating, promotional activities, and other responsibilities as assigned
  • Assist in the coordination and execution of face-to-face meetings for seat selection at TQL Stadium.
  • Develop stewardship plan for all home FCC matches focused on season ticket holder recognitions, stewardship, and retention

Qualifications RequiredQualifications Required

  • High School Diploma required
  • Bachelor’s degree in Business, Business or Sports Administration, or related field preferred
  • 2+ years experience in customer service, inside phone sales, or related experience required
  • Strong computer skills including proficiency in Microsoft Office Suite
  • Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
  • Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects
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