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Job Description
Job Description- Supervises daily operation of the Ticket Office and staff according to our policies on both game and non-game days
- Assists Ticket Agents & Sales Staff with customer service issues according to our policies on both game and non-game days
- Processes all group ticket orders, prepare group materials, and service group leaders for ticketing issues
- Training and scheduling seasonal Ticket Agents for game day shifts and serve as point of contact for gameday ticketing issues
- Responsible for money transactions within ProVenue, and detailed event reporting
- Actively pursues an up-to-date knowledge of Tickets.com/ProVenue, and other relevant sales & ticketing platforms, and serves as an instructor to Ticket Agents and Sales Staff
- Assist Director of Ticket Operations with ProVenue ticketing system needs
- Manages daily ticket requests from team, staff, etc.
- Assists Sales Department with processing season ticket packages
- Communicates with Sales Staff clearly and effectively concerning group contract issues and enforce group processing policies
- Assist as a contact for Season Member base to answer questions, assist clients, and solve customer complaints/concerns.
- Provide customer service by engaging in a proactive renewal campaign plan, select a seat event, revenue generation campaigns, and other Season Member based events throughout the year.
- Build strong relationships with customers in effort to continue to upgrade and obtain referral sales from existing account base.
- Coordinates with other departments regarding all current and future promotions within the ballpark
- Exhibits a positive attitude and effectively defuse and handle difficult customer situations
- Demonstrates excellent customer service skills and respond to customer inquiries and requests promptly and correctly
- Proactively self-report roadblocks and recurring themes to Sr. Director and Director
- Assists Ticket Sales Department on outbound communication to customers and prospects
- Other duties as assigned
Qualifications Required
Qualifications Required- Undergraduate degree
- Must be able to work regular business hours, as well as nights and weekends, as required.
- Self-Starter and able to work with multiple departments and people
- Strong customer service experience (both in person and over the phone)
- Ability to communicate clearly and effectively (both in person and over the phone)
- Ticket office experience; ProVenue experience a plus
- Intermediate computer skills (Word, Excel)
- Cash handling experience
- Supervisory or managerial experience
- Must be available nights, weekends and holidays