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Ticket Services & Operations Coordinator

Reno Aces

Ticket Services & Operations Coordinator | Reno Aces

Ticket Services & Operations Coordinator

Reno Aces


Apply by 2/22/2023

Posted 8 days ago

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Location


Reno, NV, USA

Job Type


 Job Description

  •  Supervises daily operation of the Ticket Office and staff according to our policies on both game and non-game days
  •  Assists Ticket Agents & Sales Staff with customer service issues according to our policies on both game and non-game days
  •  Processes all group ticket orders, prepare group materials, and service group leaders for ticketing issues
  •  Training and scheduling seasonal Ticket Agents for game day shifts and serve as point of contact for gameday ticketing issues
  •  Responsible for money transactions within ProVenue, and detailed event reporting
  •  Actively pursues an up-to-date knowledge of Tickets.com/ProVenue, and other relevant sales & ticketing platforms, and serves as an instructor to Ticket Agents and Sales Staff
  •  Assist Director of Ticket Operations with ProVenue ticketing system needs
  •  Manages daily ticket requests from team, staff, etc.
  •  Assists Sales Department with processing season ticket packages
  •  Communicates with Sales Staff clearly and effectively concerning group contract issues and enforce group processing policies
  •  Assist as a contact for Season Member base to answer questions, assist clients, and solve customer complaints/concerns.
  •  Provide customer service by engaging in a proactive renewal campaign plan, select a seat event, revenue generation campaigns, and other Season Member based events throughout the year.
  •  Build strong relationships with customers in effort to continue to upgrade and obtain referral sales from existing account base.
  •  Coordinates with other departments regarding all current and future promotions within the ballpark
  •  Exhibits a positive attitude and effectively defuse and handle difficult customer situations
  •  Demonstrates excellent customer service skills and respond to customer inquiries and requests promptly and correctly
  •  Proactively self-report roadblocks and recurring themes to Sr. Director and Director
  •  Assists Ticket Sales Department on outbound communication to customers and prospects
  •  Other duties as assigned

Qualifications RequiredQualifications Required

  •  Undergraduate degree
  •  Must be able to work regular business hours, as well as nights and weekends, as required.
  •  Self-Starter and able to work with multiple departments and people
  •  Strong customer service experience (both in person and over the phone)
  •  Ability to communicate clearly and effectively (both in person and over the phone)
  •  Ticket office experience; ProVenue experience a plus
  •  Intermediate computer skills (Word, Excel)
  •  Cash handling experience
  •  Supervisory or managerial experience
  •  Must be available nights, weekends and holidays

How To Apply

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