Ticket Sales & Service Associate (Part-Time)

Washington Nationals

The Washington Nationals are seeking motivated and driven individuals to join the Nationals Sales & Service Department. These individuals will receive detailed and comprehensive sports sales & service training with a strong focus on developing the skills necessary to become an industry leader. The training will benefit the individual’s career growth as a full menu sports sales & service representative.  Day to day leadership is provided by the Inside Service Manager.

This position is a part-time position.

The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:

• Be the first point of contact for a large volume of inbound and outbound communications including, email, Twitter, phone calls and ChatBot
• Sell, service and process inbound single game ticket purchases and inquiries
• Establish relationships by making outbound phone calls, setting face to face appointments and booking ballpark tours to current and prospective clients
• Renew and service Nationals Tier 4 & 5 Products which include, but are not limited to Mini Plans, 20 Ticket Pick Em Plans, Nats Pass and 5 game ticket plans
• Analyze incoming communications and present solutions based on available resources
• Identify guest needs, clarify information, research every issue and provide solutions
• Respond with the highest level of hospitality and kindness when communicating with guests
• Serve as the organizational point of contact for guest complaints, compliments and issues
• Keep records of all communications according to established standards
• Relay real-time service situations on game days to the appropriate parties for immediate resolution
• Support the gameday staff team in resolving guest issues in park
• Work games, nights, weekends, and holidays as assigned
• Meet or exceed weekly and monthly sales & service goals and daily outbound call and touchpoint volume as set by Manager, Inside Service
• Provide excellent customer service at all times on the phone and in person at Nationals Park
• Maintain computerized records of specific ticket customers and prospective clients with our CRM system (Salesforce).
• Assist with non-game events, including, but not limited to, all concerts at Nationals Park
• Represent the Washington Nationals organization at offsite community events promoting Nationals ticket opportunities
• Perform other duties as assigned

• Must be team-orientated, and able to work well in team environment.
• Attention to detail including excellent time management and organizational skills
• Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases)
• Strong communication skills as well as very strong interpersonal skills
• Demonstrate ability to deliver effective results and meet tight deadlines in a fast paced environment
• Strong work ethic and passion to build a career in professional sports
• Present self in professional manner, and show ability to interact with all levels of the organization
• Ability to multi-task and function under stressful conditions
• Display high level of integrity, positivity, and accountability in all aspects of the job
• This position requires some traveling around the ballpark to visit clients during home games, with the ability to escort and show clients different aspects of the ballpark.