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Membership Service Executive

Seattle Sounders FC

Membership Service Executive | Seattle Sounders FC

Membership Service Executive

Seattle Sounders FC

Apply by 3/27/2023

Posted 27 days ago

How to apply


Seattle, WA, USA

Job Type

 Job Description

  • Meet or exceed established sales and retention objectives by executing sales calls, virtual presentations, and stadium tours to sell and up-sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites.
  • Identify new or additional business opportunities by establishing a professional network, in addition to relationships with current Members.
  • Educate prospective and current Season Ticket Members about membership benefits, amenities, and best practices.
  • Answer and monitor general customer service and Season Ticket Member inbound inquiries to convert into sales or assist in service requests.
  • Provide outstanding customer service through quarterly touchpoint campaigns, which include both virtual and in-person interactions.
  • Develop client data profiles for all Members, including Full, Partial, and Groups contacts to provide a unique and tailored fan experience.
  • Internally communicate customer feedback to help improve fan experience.
  • Maintain a detailed database of our Members and document all touch points in Salesforce.
  • Assist in execution of customized Season Ticket Member programs, benefits, and events to drive engagement and loyalty.
  • Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season.
  • Attend and provide service at all match days and other special events that include night and weekend work.
  • Other duties may be assigned.

Qualifications RequiredQualifications Required

  • 1+ years of proven, successful sales and/or customer service experience.
  • Experience using Archtics and Salesforce CRM preferred.
  • A passion for working in sales and retention, with a metric driven mentality.
  • An active listener, with innate curiosity and an interest in understanding people.
  • A self-starter that is solution-oriented to help handle and resolve difficult situations in a calm and professional manner.
  • Excellent written and verbal communication skills, with the ability to communicate clearly, concisely, and professionally always.
  • Ambitious and innovative; a creative thinker that uses unique approaches to develop a relationship with current and/or prospective Members.
  • Ability to drive independent results, while simultaneously act as a team player who thrives in a collaborative environment.
  • Excellent time-management skills and attention to detail.
  • Willingness to learn and understand our Members’ and new prospects’ value propositions.
  • A passion for soccer, MLS, and growing the sport in the United States.
  • Spanish language skills a plus.

How To Apply

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