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Fan Ambassadors - Fan Ambassador

Orlando City SC

Apply by 5/31/2024

Posted 1 month ago



Orlando, FL, USA

Job Type

Job Description

  • Have a positive attitude with a willingness to assist guests and anticipate their needs.
  • Deliver excellent customer service to each fan entering and leaving Exploria Stadium through the utilization of the Club’s service philosophy.
  • Provide accurate directions to seating sections and key attractions within Exploria
  • Stadium and the surrounding areas.
  • Proactively engage and interact with fans throughout the stadium.
  • Ensure that fan concerns are heard and reported to the appropriate departments.
  • Have full knowledge of all policies, services and facility locations.
  • Act as information liaison for all Orlando City and Orlando Pride home games and stadium events.
  • Accurately and successfully communicate all key messages to guests.
  • Project an approachable, professional attitude at all times.
  • Punctuality and professionalism are a must as related to attendance and work schedule.
  • Use tools and resources provided to you to report issues or enhance the guest experience.
  • Monitor concourse, clubs and seating areas during the game.

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Qualifications Required

  • Experience in customer service, conflict resolution and interpersonal skills is preferred.
  • Ability to handle stressful customer service situations with poise and be consistently
  • positive and proactive is a must.
  • Excellent oral communication skills.
  • Available for two or three trainings throughout the year.
  • Available for all (17) Orlando City home games played at Exploria Stadium, including preseason, postseason games, (7) Orlando Pride home games and additional event held at Exploria Stadium.

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