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Job Description
- Have a positive attitude with a willingness to assist guests and anticipate their needs.
- Deliver excellent customer service to each fan entering and leaving Exploria Stadium through the utilization of the Club’s service philosophy.
- Provide accurate directions to seating sections and key attractions within Exploria
- Stadium and the surrounding areas.
- Proactively engage and interact with fans throughout the stadium.
- Ensure that fan concerns are heard and reported to the appropriate departments.
- Have full knowledge of all policies, services and facility locations.
- Act as information liaison for all Orlando City and Orlando Pride home games and stadium events.
- Accurately and successfully communicate all key messages to guests.
- Project an approachable, professional attitude at all times.
- Punctuality and professionalism are a must as related to attendance and work schedule.
- Use tools and resources provided to you to report issues or enhance the guest experience.
- Monitor concourse, clubs and seating areas during the game.
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Qualifications Required
- Experience in customer service, conflict resolution and interpersonal skills is preferred.
- Ability to handle stressful customer service situations with poise and be consistently
- positive and proactive is a must.
- Excellent oral communication skills.
- Available for two or three trainings throughout the year.
- Available for all (17) Orlando City home games played at Exploria Stadium, including preseason, postseason games, (7) Orlando Pride home games and additional event held at Exploria Stadium.
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